Everything About Shipping |
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This may be more than you want to know about shipping. If there is something we missed, or something that is confusing, please contact us. |
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Free Shipping! |
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| Yes, despite the ever increasing cost to ship anything -- even a regular letter -- we offer Free Shipping! To qualify, your order must be over $150.00 with Standard Shipping to a street address within the 48 contiguious United States. All furniture and other select items drop ship directly from the manufacturer, Free Shipping is also offered on most of our furniture and larger pieces that ship direclty from the manufacturer to you. This is one of the savings we are able to pass on by shipping direct! We will frequently offer a Free Shipping coupon through our Newsletters and Coupon Clippers. Be sure to subscribe! If your order qualified for Free Shipping, but there was a shipping charge listed in the shopping cart, don't worry. We process all our orders after they have been checked by a real, live person. This person will remove any shipping charges that should not have been there. |
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Domestic Rates within the United States |
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We offer Free Standard shipping on orders over $150.00 within the 48 contiguous States! Our Standard Shipping method may be First Class for packages weighing less than 1lb, Priority Mail, Parcel Post or UPS Ground. We hope that you understand we work hard to control shipping costs at a time when the carriers are finding ways to charge us more every time that gas prices go up, but seldom lower their rates when gas goes back down. If you are interested in free shipping, or other special discounts, please sign up for our Newsletter. We offer many exclusive specials through out the year for our subscribers. |
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| * Delivery confirmation, signature guarantee and other tracking services are not available when delivering to APO or, AOE addresses. While we will will add these services as they become available, and can show when these packages leave our warehouse, we can not give delivery time estimates or be responsible for the package once it has left our warehouse. ** 3-Day Select and 2-Day is available to street addressed within the 48 contiguous United States only. Orders successfully received and processed by 11am, EST generally ship the same day. Orders received later in the day may not ship until the following day. Orders are processed and shipped only on standard shipping days, not on weekends or holidays. This service is available only on in stock items. On rare occasions we may be able to have drop ship items expedited. Travel days are considered by the carriers to be Monday - Friday, excluding holidays. Pick-up days are not included in the 2- or 3- day service. For example, a package ordered by 9am on a Tuesday would be received on Thursday via 2-Day and Friday via 3-Day. However, a package ordered late on Tuesday would be received on Friday via 2-Day and Monday via 3-Day. |
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International Shipping |
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We are pleased to offer international shipping. Our shipping rates do not include handling, and are taken from the USPS rate charts. We simply ask you to cover the actual average cost for each package total. Packages average 6-10 shipping days to delivery, although there can be delays in Customs. All taxes, duty and fees are the responsibility of the customer, and are not considered or paid by Inventive Parent. Sale items may be shipped internationally with shipping fees based on the actual postage or the calculated total based on the product's regualr price. We regret that we can not always ship sale items, often as much as 50% off or more, at the normally calculated rate. The shipping alone would often cost us more than the value of the entire order. Please contact us if you wish to ship a sale item internationally. You may place your order through the shopping cart, but the shipping will be adjusted to cover the additional shipping charges. It may be possible to ship items to international addresses that would normally only ship to a street address within the 48 contiguous Unites States -- furniture, swings, and the like. When this is possible, we would have the item shipped to one of our offices, and then ship it to you. We would require that you pay all the actual shipping charges. Please contact us if you wish to do this. You may place your order through the shopping cart, but the shipping will be adjusted to cover the additional domestic charges. |
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Delivery Time |
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Drop Ship items follow a different schedule. See below for more information. The vast majority of our products ship from our warehouse in Michigan. This central location offers better, more speedy service throughout the United States and serves our Canadian customers well. Packages shipping from this warehouse will be marked as coming from a fulfillment center. Items ship from the warehouse via First Class Mail, Priority Mail, UPS Ground and expedited services. While Priority Mail averages 2-3 days throughout the US, this Ground Services map will give a good indication of how long it will take for your order to arrive. |
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Drop Shipping |
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Selected items will be shipped directly from the manufacturer via ground service through UPS or FedEx. Such drop-ship items must be delivered to a street address within the 48 contiguous states. We arrange to "drop-ship" for a couple reasons: Drop-ship items may require additional processing time; please also allow up to 15 additional shipping days for these items to arrive. Shipping days are generally business days, but because the carriers may use a different holiday schedule than we do, we measure the delivery time in "shipping days." |
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Additional Shipping Fees |
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We work hard to keep our shipping costs, and fees, as low as possible. We've wrestled with our policies, looked at various models. The model that asks the customer to pay the actual freight based on weight and zone may be the most direct, but as customers we find it hard to understand. So we have created a graduated plan that usually covers most of our shipping costs. That said, there are some products that are heavy for thier price, if you will. When we would be so beaten up by the shipping on a product that we would have to drop it from our shop, we sometimes ask that you pay an additional $1 or $2 toward the shipping cost. An example of this is a very popular item that would normally charge $6.79 to ship to you. It weighs about 1.5lbs when packed to ship, and therefore requires about $9.01 in postage. Our actual cost to ship each of these is $11.01 when you add in the packing materials, etc. We ask that customers contribute an additional $1 to ship this item so that we can keep it in our shop. That said, most of the heavy items that other shops would ask an additional $30 or more to ship, we ship to you for free. Not a bad deal overall. |
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No Peanuts |
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We hate those things -- flying everywhere, taking up a ton of space, breaking apart, sticking on the rug, curtains, clothes, becoming a cat toy -- going into baby's mouth. Nothing shipping from our warehouses will be packed in peanuts of any type. We rely on safe, light recyclable paper and the occasional bubble wrap. |
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Wrong Address |
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Let us know as quickly as you know about the error. If it is our mistake, we'll get a new package off pronto. If you gave us an incorrect address we will ask that you pay for the second shipping. We will credit you for the original package as soon as it is returned. Sometimes we only discover an incorrect address when a package is returned. If this happens, we will attempt to reach you. If we can correct the address and reship the package, we will. If we can not, we will refund you according to the Refused Delivery policy. |
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Damage in Shipping |
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Please let us know within 5 business days -- the sooner the better -- if your package was damaged in shipping. Do not dispose of the packaging. We will get you what you need, but will also need to file a claim with the shipper. We will likely have to pick up the package from you to file this claim. |
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Refused Delivery |
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Refused domestic shipments or deliveries will generally, eventually, be returned. You will be subject to a $10 fee and may be assessed an 15% restocking fee. Refused furniture will be assessed a 25% restocking fee by the manufacturer. If the carrier charges to return the package, that charge will also be deducted from your refund. Your refund will be for the cost of the product minus fees and the actual cost of shipping and handling. Your refund will be issued within 10 days following receipt, or notification of receipt, of the return. Refused International deliveries are seldom returned and will not be credited. International carriers are generally required to collect various fees and duties prior to delivery. These fees are the responsibility of the customer. If not paid, the carrier will not deliver the package. If a carrier does return the package to us, the refund policy will be as above. |
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